Product Support:

Please visit the Support Forums Before sending in questions. If you have a question that is not getting answered in a timely manner, then please send it to the email below.

support@mpegbox.com

Please make sure to include the product part number in the subject of the email.

Please visit the Support Forums.

RMA Process:

If you have a product that you'd like to send in for repair please follow the following steps:

Step 1. Complete This RMA form to the best of your ability.

Step 2. Click on this EMAIL LINK and attach the completed RMA Form to it. Make sure to put the serial number that is on the back of the unit in the subject line. Please follow the example for the subject Line.

Example Subject Line: RMA REQUEST SN-D404805

Step 3. Send the Email and wait for an approval email. An Mpegbox.com associate will provide an address to our service center for you to ship the product to.

Step 4. Place the unit in a static safe bag or equivalent and carefully package the unit in a shipping enclosure that will provide ample shipping protection/padding.

Step 5. Ship the product via UPS, FedEx, or USPS to the address provided in the RMA Approval email.