Please visit the Support Forums
Before sending in questions. If you have a question that is not
getting answered in a timely manner, then please send it to the
Please make sure to include the
product part number in the subject of the email.
Please visit the
If you have a product
that you'd like to send in for repair please follow the following
Step 1. Complete This RMA form
to the best of your ability.
Step 2. Click on this
attach the completed RMA Form to it. Make sure to put the serial
number that is on the back of the unit in the subject line. Please
follow the example for the subject Line.
Example Subject Line: RMA REQUEST SN-D404805
Step 3. Send the Email and wait for an approval email. An
Mpegbox.com associate will provide an address to our service center
for you to ship the product to.
Place the unit in a static safe bag or equivalent and carefully
package the unit in a shipping enclosure that will provide ample
Ship the product via UPS, FedEx, or USPS to the address provided in
the RMA Approval email.